Refund policy
REFUND AND RETURN POLICY
Effective Date: August 5, 2026
This Refund and Return Policy applies to all Products purchased from. By completing a purchase, you acknowledge that you have read, understood, and agree to this policy.
1. All Sales Are Final
Because every Product sold on nexus is a digital product delivered electronically, and because the value of the Product is fully accessible to you the moment it is delivered, all sales are final and non-refundable, except in the specific circumstances described in Section 3 below or where required by law under Section 2. By completing a purchase, you confirm that you understand you are buying digital content, that it will be made available to you immediately or shortly after payment, and that you will not be entitled to a refund once the Product has been delivered, except as set out below.
2. Right of Withdrawal for EU / EEA / UK Customers
If you are a consumer located in the European Union, the European Economic Area, or the United Kingdom, you would ordinarily have a 14-day statutory right to withdraw from an online purchase. However, this right does not apply once we begin delivering digital content to you, provided that you gave your prior express consent to immediate delivery and acknowledged that you would lose your right of withdrawal as a result. We obtain this consent from you at checkout — see the Required Checkout Consent box below. If you provided this consent, your statutory right of withdrawal ends once download/delivery of the Product begins, consistent with applicable EU/UK digital content law. This does not affect your separate, non-waivable right to receive digital content that conforms to its description (see Section 3(b)).
3. Exceptions — When We Will Offer a Refund or Fix
We will offer a replacement, correction, or refund (at our discretion, and a refund only where a fix or replacement is not possible or reasonable) in the following situations: (a) Non-delivery: you did not receive access to the Product within a reasonable time after payment, and the issue is not caused by an incorrect email address you provided or your own spam filter; (b) Materially defective file: the file is corrupted, unreadable, or is genuinely a different product than the one you purchased (this does not include disagreement with the design choices, style, difficulty level, or engineering approach used in the Product, which are a matter of the Product's content, not a defect); (c) Duplicate charge: you were accidentally charged more than once for the same order; (d) Unauthorized transaction: the payment method was used without the account holder's authorization, subject to our standard verification process. To request a fix or refund under this section, contact nexus-support@nexusquad.store within days of purchase, with your order number and a description of the issue. We will respond within business days.
4. What Is Not Covered
Refunds will not be provided for: change of mind; purchasing the wrong Product by mistake (please review Product descriptions carefully before buying); lack of the tools, skill, budget, or components needed to complete a build; dissatisfaction with the difficulty, style, or design choices reflected in a Product; or issues arising from your modification of the Product or of your build.
5. Chargebacks
Please contact us at nexus-support@nexusquad.store before initiating a chargeback or payment dispute with your bank or card issuer — we would rather resolve the issue directly with you. See Section 13 of the Terms and Conditions for our full chargeback policy, including the records we keep and rely on to contest unwarranted disputes.
6. Contact
Refund and support requests: nexus-support@nexusquad.store