REFUND AND RETURN POLICY
Effective Date: November 13, 2026 · Last updated: November 13, 2026
This Refund and Return Policy applies to all Products purchased from https://nexusquad.store. By completing a purchase, you acknowledge that you have read, understood, and agree to this policy.
1. Digital Products — All Sales Are Final
Every product sold on https://nexusquad.store is a digital download (CAD files, fabrication drawings, bill of materials and build manual). No vehicle, kit or physical part is ever shipped. Because the full value of a digital product is delivered the moment you can download it, all sales are final and non-refundable, except as described in Sections 3 and 4 or where the law requires otherwise. Please read each product description, the list of included files and the recommended skill level carefully before buying. If you have questions, email us before you purchase — we are happy to help.
2. Consent at Checkout (EU / EEA / UK Customers)
Consumers in the EU, EEA and UK normally have a 14-day right to withdraw from online purchases. For digital content, this right ends once delivery begins, if you (a) expressly agreed to immediate delivery and (b) acknowledged that you lose your right of withdrawal. By completing checkout you confirm: "I request immediate access to the digital content and acknowledge that I lose my right of withdrawal once the download is made available." If you did not give this consent, you keep your 14-day withdrawal right until you download the files.
3. When We Will Fix, Replace or Refund
We will provide a fix, replacement or full refund in these cases: (a) Non-delivery — you did not receive your download link within 24 hours of payment and we cannot deliver it within 3 business days after you contact us; (b) Defective or wrong files — files are corrupted, will not open in the stated formats, are missing items listed in the product description, or are a different product than you bought, and we cannot fix this within 5 business days; (c) Duplicate charge — you were charged more than once for the same order (the duplicate is refunded in full); (d) Unauthorized transaction — your payment method was used without your permission (subject to verification). Disagreement with design choices, difficulty level or engineering approach is not a defect.
4. How to Request a Refund
Email nexus-support@nexusquad.store within 14 days of purchase with: your order number, the email used at checkout, the product name and a short description (screenshots help). We reply within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank. Once refunded, your license to the product ends and you must delete all copies of the files.
5. What Is Not Refundable
• Change of mind after the download has been made available. • Buying the wrong product by mistake (contact us first — we may offer an exchange for a different pack if the files have not been downloaded). • Lacking the tools, skills, budget or parts needed to build. • Results of your own modifications, fabrication or assembly. • Requests made more than 14 days after purchase.
6. Chargebacks
Please contact nexus-support@nexusquad.store before opening a dispute with your bank — almost every problem can be solved quickly. We keep records of your checkout consent, delivery and download activity and may submit them to contest unjustified chargebacks. Accounts linked to fraudulent chargebacks lose access to their downloads.
7. Your Statutory Rights
Nothing in this policy limits rights you have under mandatory consumer protection laws in your country, including the right to digital content that matches its description.
8. Contact
Refunds and support: nexus-support@nexusquad.store Response time: within 2 business days